Quicklinks

• Download Anti-Virus Software
• Learn about the U-M Migration to Microsoft
• Get Support
• Get McAfee Support

• Visit Microsoft's website:
  What should I do if Microsoft Security Essentials detects malicious software on my computer?
• Contact the Microsoft Security Essentials support portal:
  http://www.microsoft.com/en-us/security_essentials/Support.aspx
• Use the free consultation service Computer Showcase provides for eligible customers, along with its fee-based remediation services:
  http://www.itcs.umich.edu/repair/howitworks.php
• Check the instructions for uninstalling McAfee if you need help:
  http://safecomputing.umich.edu/antivirus/uninstall.php

• Contact your local IT department and/or follow your department's incident management procedure.
• No local IT department? Contact the Microsoft Consumer Security Support Center:
  https://consumersecuritysupport.microsoft.com/
• Computer Showcase provides free consultation for eligible customers, and fee-based remediation services:
  http://www.itcs.umich.edu/repair/howitworks.php

• Contact the ITS Service Center
  734-764-4357 (4-HELP)
  4help@umich.edu
  www.its.umich.edu/help/
• Computer Showcase provides free consultation for eligible customers, and fee-based remediation services:
  http://www.itcs.umich.edu/repair/howitworks.php

• Visit the Center for Vulnerability Control. For more info, see:
  http://www.housing.umich.edu/reshalls/rescomp-connect
• Computer Showcase provides free consultation for eligible customers, and fee-based remediation services:
  http://www.itcs.umich.edu/repair/howitworks.php

• Visit http://safecomputing.umich.edu/antivirus/mcafeesupport.php
• If you need help uninstalling McAfee VirusScan, see this page: How to Uninstall McAfee VirusScan.
• Computer Showcase provides free consultation for eligible customers, and fee-based remediation services:
  http://www.itcs.umich.edu/repair/howitworks.php

• Contact the normal university support channels for Microsoft products. In addition:
• Premier support from Microsoft is available for those units that pay for a premier support contract
• Support is available per incident (credit card) support from MS

• Contact the ITS Service Center:
  734-764-4357 (4-HELP)
  4help@umich.edu
  www.its.umich.edu/help/