Quicklinks

• Download Anti-Virus Software
• Get Support
• Get McAfee Support

• Visit Microsoft's website:
  What should I do if Microsoft Security Essentials detects malicious software on my computer?
• Contact the Microsoft Security Essentials support portal:
  http://www.microsoft.com/en-us/security_essentials/Support.aspx
• Computer Showcase provides free diagnosis, and fee-based remediation services:
  http://www.itcs.umich.edu/repair/virus.php
• If you need help uninstalling McAfee, check the instructions here.

• Contact your local IT department and/or follow your department's incident management procedure.
• No local IT department? Contact the Microsoft Consumer Security Support Center:
  https://consumersecuritysupport.microsoft.com/
• Computer Showcase provides free diagnosis, and fee-based remediation services:
  http://www.itcs.umich.edu/repair/virus.php

• Contact the ITS Service Center
  ITS Service Center
  734-764-4357 (4-HELP)
  itsadminhelpdesk@umich.edu
• Computer Showcase provides free diagnosis, and fee-based remediation services:
  http://www.itcs.umich.edu/repair/virus.php

• Visit the Center for Vulnerability Control. For more info, see:
  http://www.housing.umich.edu/reshalls/rescomp-connect
• Computer Showcase provides free diagnosis, and fee-based remediation services:
  http://www.itcs.umich.edu/repair/virus.php

• Visit http://safecomputing.umich.edu/antivirus/mcafeesupport.php
• Computer Showcase provides free diagnosis, and fee-based remediation services:
  http://www.itcs.umich.edu/repair/virus.php

• Contact the normal university support channels for Microsoft products. In addition:
• Premier support from Microsoft is available for those units that pay for a premier support contract
• Support is available per incident (credit card) support from MS