Home Services

Information and Infrastructure Assurance Services

• Attack Recognition and Mitigation
• Educational Materials and Activities
• Incident Response
• Listserver Service
• Managed Security Services
• User Advocate
• Vulnerability Scanning

Attack Recognition and Mitigation

Educational Materials and Activities

IIA develops materials and activities to help educate the campus community on IT security topics. These materials include online how-to documentation for those who manage their own computer security and various events aimed at students, faculty and staff.

• Security Shorts
• Mobile Device Security
• Privacy Matters
• IT Professional Education
• SUMIT
• Computer Security 101 Final Exam

Incident Response

IIA has established an incident response team to provide the university with rapid identification, analysis, and response to an incident. Please report all incidents to the unit security coordinator designated by your school, college, or department or to your IT department. If you don't know where to report an incident, please contact security@umich.edu. For more information, see Report an IT Incident.

Listserver Service

ITS anticipates discontinuing its e-mail list management service (Lyris) as U-M expands its capabilities with offerings from CTools, MCommunity, Google and other more robust collaboration platforms. Until the specific details and timeline for retiring this service are worked out, ITS will continue to fulfill new requests to create lists, with the understanding that all existing lists will ultimately need to be migrated to a new system once it is available. ITS will communicate end-of-life plans directly with listserv owners once the specifics are determined.

At this time, ITS recommends that users who want to create new general purpose e-mail lists investigate the capabilities of setting up e-mail groups in the MCommunity online directory or CTools. Faculty and GSIs are encouraged to use CTools features available in class sites as an alternative to setting up class lists in Listserv.

For managing large mailing lists, go to ITS Listserver Service.

Listserver Support Hours

Listserver support is available by e-mail to its-listmaster@umich.edu from 8am to 5pm Monday-Friday only.

Managed Security Services

IIA offers Managed Security Services to units needing assistance with performing information security coordination and administration activities. Through this program, one IIA Information Security Coordinator will work with the unit to provide consistent, reliable information security services, which are listed on Managed Security Services.

User Advocate

The ITS User Advocate works with the University of Michigan community to ensure that U-M information technology policies and guidelines are followed, and to respond to computer abuse and misuse of U-M electronic resources.

The User Advocate enforces compliance through a variety of means, including temporary denial of service or filing a formal complaint about a student with the Office of Student Conflict Resolution (OSCR).

Specifically, the User Advocate

• Receives and investigate reports of U-M technology and information policy violations as they pertain to U-M-provided resources
• Coordinates problem-solving with other information technology service providers and campus units—including Student Affairs and the Department of Public Safety (DPS)
• Provides IT policy interpretation and information to help students, faculty, and staff understand university and departmental policy, including the responsible use of shared resources
• Engages in outreach activities, including general community education and awareness

Vulnerability Scanning

Vulnerability scanning is a process of remotely examining hosts on a network for known, detectable vulnerabilities. IIA offers a free monthly scanning service to units that would like regular scans of their networks without the cost of maintaining their own local scanning infrastructure. This service is an appropriate option for networks that are accessible from campus, or where the scanner can be allowed through a firewall.