Two-Factor Authentication Support

Need Help?

• Ann Arbor & Flint Campuses contact the ITS Service Center
• Dearborn Campus contact the UM-Dearborn ITS Service Desk
• Michigan Medicine contact the HITS Service Desk

U-M Documentation

Getting Started

• Options for Two-Factor Authentication (full descriptions)
• Duo Options at-a-Glance
• Traveling With Two-Factor (Duo)

Updating Devices and Options

• Install the Duo Mobile App
• First-Time Setup: Enroll a Device in Duo
• Activate/Reactivate Duo Mobile on Phone or Tablet
• Using Duo Two-Factor to Log In

Hardware Token/YubiKey

• Order a Duo Hardware Token/YubiKey
• Enroll a U-M Hardware Token or U-M YubiKey
• Resync a Duo Hardware Token

Documentation from Duo

• Guide to Two-Factor Authentication (Duo)
• Common Issues (Duo)
  • Troubleshooting Duo Push notification issues on iOS devices
  • Troubleshooting Duo Push notification issues on Android devices
• Duo's Services Privacy Notice
• Duo Mobile Privacy Information