Two-Factor Authentication Support

Need Help?

• Ann Arbor & Flint Campuses contact the ITS Service Center
• Dearborn Campus contact the UM-Dearborn ITS Service Desk
• Michigan Medicine contact the HITS Service Desk

U-M Documentation

How-to Videos

• 
  Enroll the Duo Mobile App for U-M Services (2:07)
• 
  Introduction to Two-Factor Authentication at U-M (1:42)
• 
  Add a Device in Duo and Manage Settings (1:25)
• 
  Get a passcode with Duo Mobile! (0:30)
• 
  Use Offline Passcodes for Travel (1:08)
• 
  Use a Hardware Token (0:48)
• 
  Use a YubiKey (0:28)
• 
  Use a Phone Call (0:36)
• Use Duo in the Classroom (1:06)

Getting Started

• Options for Two-Factor Authentication (full descriptions)
• Duo Options at-a-Glance (one-page reference chart)
• Decision Aid: Choosing a Duo Option
• Using Duo Two-Factor to Log In
• Install the Duo Mobile App
• Enroll a Smartphone or Tablet in Duo
• Enroll a Landline, Non-Smart Cell Phone, or Softphone in Duo
• Get and Enroll a U-M Hardware Token or U-M YubiKey
• Traveling With Two-Factor (Duo) (one-page reference chart)

Turn on Two-Factor for Weblogin

• Instructions: How to Use Two-Factor for Weblogin

Updating Devices and Options

• Add a New Device in Duo (Phone Number or Mobile App)
• Change Your Duo Options and Settings

Additional Documentation for Michigan Medicine

• Connect to VPN Using Two-Factor
• Two-Factor for EPCS (Level-2 login required)
• When to Use Duo & When to Have Intelligent Hub (formerly AirWatch)
• Duo for Vendors Accessing Systems via VPN

Support from Duo

• How-to videos:
  • Authenticate with Duo Push on iPhone (0:43)
  • Authenticate with Duo Push on Android (0:19)
  • Authenticate with Mobile Passcodes (0:31)
  • Authenticate with Phone Callback (0:28)
  • Authenticate with SMS (0:28)
  • Authenticate with Hardware Tokens (0:23)
  • Authenticate with Bypass Codes (0:36)
  • Two-Factor Authentication on Apple Watch (0:13)
• Guide to Two-Factor Authentication (Duo)
  How two-factor authentication works, why it is needed, how to enroll and set up many different kinds of devices, how to authenticate using multiple options and clients, and common issues.
• Duo Support
  Links to documentation, a knowledgebase, resource library, Duo system status check, and more.

Troubleshooting Help from Duo

• Common Issues (Duo)
  What to do if you need to reactivate Duo on a device, you have lost your phone, your hardware token has stopped working, you are using an older operating system on your device, and more.
• Duo Knowledge Base
• Help if you have difficulty receiving push notifications to your mobile device:
  • Troubleshooting Duo Push notification issues on iOS devices
  • Troubleshooting Duo Push notification issues on Android devices