Need Help?
- Ann Arbor & Flint Campuses contact the ITS Service Center
- Dearborn Campus contact the UM-Dearborn ITS Service Desk
- Michigan Medicine contact the HITS Service Desk
U-M Documentation
How-to Videos
Introduction to Two-Factor Authentication at U-M (1:42)
Add a Device in Duo and Manage Settings (1:25)
Get a passcode with Duo Mobile! (0:30)
Use Offline Passcodes for Travel (1:08)
Use a Hardware Token (0:48)
Use a YubiKey (0:28)
Use a Phone Call (0:36)
Use Duo in the Classroom (1:06)
Getting Started
- Options for Two-Factor Authentication (full descriptions)
- Duo Options at-a-Glance (one-page reference chart)
- Decision Aid: Choosing a Duo Option
- Using Duo Two-Factor to Log In
- Install the Duo Mobile App
- Enroll a Smartphone or Tablet in Duo
- Enroll a Landline, Non-Smart Cell Phone, or Softphone in Duo
- Get and Enroll a U-M Hardware Token or U-M YubiKey
- Traveling With Two-Factor (Duo) (one-page reference chart)
Turn on Two-Factor for Weblogin
Updating Devices and Options
Additional Documentation for Michigan Medicine
- Connect to VPN Using Two-Factor
- Two-Factor for EPCS (Level-2 login required)
- When to Use Duo & When to Have Intelligent Hub (formerly AirWatch)
- Duo for Vendors Accessing Systems via VPN
Support from Duo
- How-to videos:
- Authenticate with Duo Push on iPhone (0:43)
- Authenticate with Duo Push on Android (0:19)
- Authenticate with Mobile Passcodes (0:31)
- Authenticate with Phone Callback (0:28)
- Authenticate with SMS (0:28)
- Authenticate with Hardware Tokens (0:23)
- Authenticate with Bypass Codes (0:36)
- Two-Factor Authentication on Apple Watch (0:13)
- Guide to Two-Factor Authentication (Duo)
How two-factor authentication works, why it is needed, how to enroll and set up many different kinds of devices, how to authenticate using multiple options and clients, and common issues. - Duo Support
Links to documentation, a knowledgebase, resource library, Duo system status check, and more.
Note: Duo's Services Privacy Notice addresses how all of Duo's services, including Duo Mobile, handle data. For further detail, see Duo Mobile Privacy Information.
Troubleshooting Help from Duo
- Common Issues (Duo)
What to do if you need to reactivate Duo on a device, you have lost your phone, your hardware token has stopped working, you are using an older operating system on your device, and more. - Duo Knowledge Base
- Help if you have difficulty receiving push notifications to your mobile device: