IT User Advocate

The IT User Advocate works with the University of Michigan community to ensure that U-M information technology policies and guidelines are followed and responds to reports of abuse and misuse of U-M IT resources.

The User Advocate enforces compliance through a variety of means, including temporary denial of service or filing a formal complaint about a student with the Office of Student Conflict Resolution (OSCR).

Specifically, the User Advocate:

  • Receives and investigate reports of U-M technology and information policy violations as they pertain to U-M-provided resources.
  • Supports problem-solving with other information technology service providers and campus units—including Student Life and the Department of Public Safety & Security (DPSS).
  • Provides IT policy interpretation and information to help students, faculty, and staff understand university and departmental policy, including the responsible use of shared resources.
  • Provides guidance and procedures for handling some IT policy-related matters (for example, Getting Access to Someone Else's Account).
  • Engages in outreach activities, including general community education and awareness.

Report IT Policy Violations

Contact the User Advocate at if you are aware of or suspect violation of U-M information technology policies, including:

  • Threatening or harassing email
  • Digital copyright infringement
  • Promotion of a commercial enterprise when the sender's email address ends in
  • Other violations of responsible use of U-M information technology resources

Report Phishing Email

Report phishing that appears to impersonate a U-M address or service by sending the entire message—with full email headers if possible—to Members of the Michigan Medicine community can click the Report Phishing button in Outlook to report phishing.

U-M Google Mail users: If your message is rejected when you try send a phishing report, try the following:

  1. In U-M Google Mail, click the down arrow next to Reply and select Show original on the message you would like to report.
  2. Click the Download Original link to save the page as a .txt file.
  3. Compose a new message, attach the downloaded file, and send it to