ITS is taking action to protect U-M accounts

The information below was sent to U-M faculty, instructors, and leadership through email on September 27, 2019.

Dear colleagues,

We want to inform you of action that Information and Technology Services (ITS) is taking to protect the accounts and personal information of some University of Michigan community members—primarily students and alumni—from the effects of a data breach involving Chegg, an online commercial textbook and study aid provider not affiliated with U-M.

ITS is resetting the passwords for the accounts affected by the breach. As a result, some individuals are having to contact the ITS Service Center or their campus IT help desk to regain account access. We appreciate your understanding as some of you work with students who may have been or will be impacted. For more information, see the Information Assurance Advisory: Some U-M student account credentials compromised through password reuse.

We also want to take this opportunity to remind the U-M community of safe password and strong authentication practices. This includes using a unique password for each online account and using two-factor authentication whenever available. There is additional information on the Safe Computing website:

Thank you for your partnership. Please let us know if you have any questions or concerns by emailing, or by contacting us at the email addresses below.

Ravi Pendse, PhD
Vice President for Information Technology and Chief Information Officer
University of Michigan

Sol Bermann
Executive Director of Information Assurance and Chief Information Security Officer
University of Michigan

Date Sent: 
Friday, September 27, 2019